HmIP-FAL230-C10 und HmIP-WTH-2 problem
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HmIP-FAL230-C10 und HmIP-WTH-2 problem
Hello!
I've just installed a floor heating actuator HmIP-FAL230-C10 and 2 wall thermostats HmIP-WTH-2 and I have this problem:
When I set the temp on the thermostars, I get the green light confirmation of the system button but the actuator doesn't do anything...
They are all paired and even when I test the channels from the antenna option in wall thermostat menu, the actuator receives the comand and works but when I set the temperature I doesn't receive the command.
Same problem with both thermostats and no matter wich channel I pair with...
Any ideeas? Any help is much appreciated.
Kind regards,
Daniel
I've just installed a floor heating actuator HmIP-FAL230-C10 and 2 wall thermostats HmIP-WTH-2 and I have this problem:
When I set the temp on the thermostars, I get the green light confirmation of the system button but the actuator doesn't do anything...
They are all paired and even when I test the channels from the antenna option in wall thermostat menu, the actuator receives the comand and works but when I set the temperature I doesn't receive the command.
Same problem with both thermostats and no matter wich channel I pair with...
Any ideeas? Any help is much appreciated.
Kind regards,
Daniel
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- Beiträge: 1152
- Registriert: 30.11.2013, 16:35
- Wohnort: Mordor
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Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem
Why nobody is writting if he uses an AP or CCU3 as gateway?
Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem
No CCU or HAP, just paired together. In tthe manual it is stated that they can work just paired, without AP or CCU.
Maybe I understood wrong.
Maybe I understood wrong.
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- Beiträge: 1152
- Registriert: 30.11.2013, 16:35
- Wohnort: Mordor
- Hat sich bedankt: 23 Mal
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Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem
In general - yes there are some direct connections possible - but I don't know in your scenario what exactly.
I recommend you to aks about your scenario the support and post their answer later here in the Forum:
contact eQ3: support@eq-3.de
https://www.eq-3.com/service/support.html
I recommend you to aks about your scenario the support and post their answer later here in the Forum:
contact eQ3: support@eq-3.de
https://www.eq-3.com/service/support.html
Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem
This is the message I received from eq3;tomi_cc16 hat geschrieben: ↑16.10.2020, 10:55In general - yes there are some direct connections possible - but I don't know in your scenario what exactly.
I recommend you to aks about your scenario the support and post their answer later here in the Forum:
contact eQ3: support@eq-3.de
https://www.eq-3.com/service/support.html
''Thank you very much for your inquiry to our technical customer service department, as well as your general interest in our products.
Due to the hysteresis the response of the control valves may take some time. After the installation a test phase starts. After a few days the system should work more precisely.
Should you have any further questions, please feel free to contact us again via email.
Yours sincerely
eQ-3 Support-Team''
But in my opinion it is not an hysteresis related issue because the difference between actual temp. and the temp. I' ve tried to select was always bigger then 5 or six degrees. And now after 72h the actuator reacts after 8 or 10 min. after I set de heating temp. but when I select a lower temp. then the actual read temp. it reacts very prompt and closes the relays from the selected channels.
Maybe you can find this info more helpful and you can give me aa solution.
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- Beiträge: 1152
- Registriert: 30.11.2013, 16:35
- Wohnort: Mordor
- Hat sich bedankt: 23 Mal
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Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem
Hi,
as I read in another post you also bought now a CCU3 - is it working?
Also check the manual for CCU3 if you have questions:
https://www.eq-3.com/downloads/download ... UM_web.pdf
Here some details how to reset the CCU3:
As an App to control it all I recommend https://smartha.app/
as I read in another post you also bought now a CCU3 - is it working?
Also check the manual for CCU3 if you have questions:
https://www.eq-3.com/downloads/download ... UM_web.pdf
Here some details how to reset the CCU3:
As an App to control it all I recommend https://smartha.app/
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- Beiträge: 72
- Registriert: 09.10.2018, 08:49
- System: CCU und Access Point
- Hat sich bedankt: 16 Mal
Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem
Hi @tomi_cc16,tomi_cc16 hat geschrieben: ↑23.10.2020, 12:33Hi,
as I read in another post you also bought now a CCU3 - is it working?
Also check the manual for CCU3 if you have questions:
https://www.eq-3.com/downloads/download ... UM_web.pdf
Here some details how to reset the CCU3:
CCU3_recovery.JPG
As an App to control it all I recommend https://smartha.app/
I am checking out smartha application and it looks interesting. I just have a question, is there a way to switch it to english instead of deutsch?
Thanks for the tip by the way. Was looking into mediola but that is way too expensive to add on top
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- Beiträge: 72
- Registriert: 09.10.2018, 08:49
- System: CCU und Access Point
- Hat sich bedankt: 16 Mal
Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem
On the android phone it works in English fine but on the computer ( WIN 10 ) it's only german. Don't know why.
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- Beiträge: 1152
- Registriert: 30.11.2013, 16:35
- Wohnort: Mordor
- Hat sich bedankt: 23 Mal
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Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem
FYI - In the next Smartha App version 1.45.x you can change the language on your own - just in case the automatic detection is not working propper