HmIP-FAL230-C10 und HmIP-WTH-2 problem

Support for our english speaking visitors

Moderator: Co-Administratoren

Cosmin
Beiträge: 35
Registriert: 15.10.2020, 21:38
System: CCU
Hat sich bedankt: 3 Mal

HmIP-FAL230-C10 und HmIP-WTH-2 problem

Beitrag von Cosmin » 15.10.2020, 21:44

Hello!

I've just installed a floor heating actuator HmIP-FAL230-C10 and 2 wall thermostats HmIP-WTH-2 and I have this problem:
When I set the temp on the thermostars, I get the green light confirmation of the system button but the actuator doesn't do anything...
They are all paired and even when I test the channels from the antenna option in wall thermostat menu, the actuator receives the comand and works but when I set the temperature I doesn't receive the command.
Same problem with both thermostats and no matter wich channel I pair with...

Any ideeas? Any help is much appreciated.

Kind regards,
Daniel

tomi_cc16
Beiträge: 1150
Registriert: 30.11.2013, 16:35
Wohnort: Mordor
Hat sich bedankt: 23 Mal
Danksagung erhalten: 56 Mal

Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem

Beitrag von tomi_cc16 » 15.10.2020, 22:04

Why nobody is writting if he uses an AP or CCU3 as gateway?

Cosmin
Beiträge: 35
Registriert: 15.10.2020, 21:38
System: CCU
Hat sich bedankt: 3 Mal

Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem

Beitrag von Cosmin » 15.10.2020, 22:11

No CCU or HAP, just paired together. In tthe manual it is stated that they can work just paired, without AP or CCU.
Maybe I understood wrong.

tomi_cc16
Beiträge: 1150
Registriert: 30.11.2013, 16:35
Wohnort: Mordor
Hat sich bedankt: 23 Mal
Danksagung erhalten: 56 Mal

Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem

Beitrag von tomi_cc16 » 16.10.2020, 10:55

In general - yes there are some direct connections possible - but I don't know in your scenario what exactly.

I recommend you to aks about your scenario the support and post their answer later here in the Forum:

contact eQ3: support@eq-3.de
https://www.eq-3.com/service/support.html

Cosmin
Beiträge: 35
Registriert: 15.10.2020, 21:38
System: CCU
Hat sich bedankt: 3 Mal

Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem

Beitrag von Cosmin » 18.10.2020, 17:27

tomi_cc16 hat geschrieben:
16.10.2020, 10:55
In general - yes there are some direct connections possible - but I don't know in your scenario what exactly.

I recommend you to aks about your scenario the support and post their answer later here in the Forum:

contact eQ3: support@eq-3.de
https://www.eq-3.com/service/support.html
This is the message I received from eq3;

''Thank you very much for your inquiry to our technical customer service department, as well as your general interest in our products.

Due to the hysteresis the response of the control valves may take some time. After the installation a test phase starts. After a few days the system should work more precisely.

Should you have any further questions, please feel free to contact us again via email.

Yours sincerely

eQ-3 Support-Team''

But in my opinion it is not an hysteresis related issue because the difference between actual temp. and the temp. I' ve tried to select was always bigger then 5 or six degrees. And now after 72h the actuator reacts after 8 or 10 min. after I set de heating temp. but when I select a lower temp. then the actual read temp. it reacts very prompt and closes the relays from the selected channels.
Maybe you can find this info more helpful and you can give me aa solution.

tomi_cc16
Beiträge: 1150
Registriert: 30.11.2013, 16:35
Wohnort: Mordor
Hat sich bedankt: 23 Mal
Danksagung erhalten: 56 Mal

Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem

Beitrag von tomi_cc16 » 23.10.2020, 12:33

Hi,

as I read in another post you also bought now a CCU3 - is it working?

Also check the manual for CCU3 if you have questions:
https://www.eq-3.com/downloads/download ... UM_web.pdf

Here some details how to reset the CCU3:
CCU3_recovery.JPG

As an App to control it all I recommend https://smartha.app/

samuellazea
Beiträge: 72
Registriert: 09.10.2018, 08:49
System: CCU und Access Point
Hat sich bedankt: 16 Mal

Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem

Beitrag von samuellazea » 30.10.2020, 10:02

tomi_cc16 hat geschrieben:
23.10.2020, 12:33
Hi,

as I read in another post you also bought now a CCU3 - is it working?

Also check the manual for CCU3 if you have questions:
https://www.eq-3.com/downloads/download ... UM_web.pdf

Here some details how to reset the CCU3:
CCU3_recovery.JPG


As an App to control it all I recommend https://smartha.app/
Hi @tomi_cc16,

I am checking out smartha application and it looks interesting. I just have a question, is there a way to switch it to english instead of deutsch?
Thanks for the tip by the way. Was looking into mediola but that is way too expensive to add on top

omicronCZ
Beiträge: 206
Registriert: 31.07.2011, 17:37
System: CCU
Wohnort: Czech Rep.
Hat sich bedankt: 80 Mal
Danksagung erhalten: 12 Mal

Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem

Beitrag von omicronCZ » 30.10.2020, 16:10

@samuellazea

Me Smartha works fine in English :D

samuellazea
Beiträge: 72
Registriert: 09.10.2018, 08:49
System: CCU und Access Point
Hat sich bedankt: 16 Mal

Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem

Beitrag von samuellazea » 30.10.2020, 16:24

omicronCZ hat geschrieben:
30.10.2020, 16:10
@samuellazea

Me Smartha works fine in English :D
On the android phone it works in English fine but on the computer ( WIN 10 ) it's only german. Don't know why.

tomi_cc16
Beiträge: 1150
Registriert: 30.11.2013, 16:35
Wohnort: Mordor
Hat sich bedankt: 23 Mal
Danksagung erhalten: 56 Mal

Re: HmIP-FAL230-C10 und HmIP-WTH-2 problem

Beitrag von tomi_cc16 » 02.11.2020, 22:16

FYI - In the next Smartha App version 1.45.x you can change the language on your own - just in case the automatic detection is not working propper

Antworten

Zurück zu „HomeMatic - english“